Terms and Conditions of Engagement

Last updated: 26 July 2026

1. About these Terms

These Terms and Conditions of Engagement apply when Daniel Wayne Jackson, ABN 24 411 066 276, trading as Beeline Plumbing (Beeline, we, us or our) provides plumbing, gas fitting, drainage, hot water, water filtration, leak detection, backflow testing, reticulation, drone inspection, reporting or related goods and services to a customer (Client, you or your).

Our contact details are:

• Phone: 0410 026 715
• Email: info@beelineplumbing.com.au
• Website: beelineplumbing.com.au
• Plumbing contractor licence: PL11282
• Gas fitting licence: GF22627
• CASA ReOC: 6572

By confirming an appointment, approving an estimate or variation, instructing us to start work, or accepting goods or services from us, you agree to these Terms and any written estimate or work order applying to the job.

Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

2. Definitions

In these Terms:

• Additional Work means work outside the agreed scope, including work required because of concealed, unsafe, non-compliant or unexpected site conditions.
• Goods means materials, fixtures, appliances, equipment or components supplied by Beeline.
• Estimate means Beeline’s written assessment of the likely cost of Work. An Estimate is not a fixed-price commitment.
• Services means the services Beeline agrees to provide.
• Site means the property or location at which Services are provided.
• Site Visit means Beeline’s attendance to inspect, investigate, diagnose, scope or discuss requested work.
• Site Visit and Diagnostic Fee means the fee described in clause 4.
• Work means the Goods and Services agreed in an Estimate, work order, variation or other written or verbal authority to proceed.

3. Bookings and authority

When requesting or confirming an appointment, you confirm that:

1. you are at least 18 years old;
2. you own the Site or are authorised by the owner to engage Beeline;
3. the information you give us is accurate and complete;
4. you will disclose known hazards, access restrictions and relevant pre-existing defects; and
5. you have authority to approve Work and arrange payment.

If a property manager, strata manager, tenant or other agent engages us, that person warrants that they have authority to do so. We may request the owner’s details or written authority before beginning Work.

We may decline or reschedule a booking where the requested Work is outside our scope, conditions are unsafe, lawful access is unavailable, required information has not been provided, or circumstances outside our reasonable control prevent attendance.

4. Site Visit and Diagnostic Fee

4.1 A $110 Site Visit and Diagnostic Fee, including GST, applies when Beeline attends the Site. The fee covers travel, attendance and the initial inspection or diagnosis reasonably possible during the visit.

4.2 We will disclose the fee before confirming the appointment. By confirming the appointment, you agree to pay it subject to the waiver in clause 4.4.

4.3 If you do not proceed with Work recommended by Beeline, the fee is payable after attendance whether or not:

• the problem can be fully diagnosed without further testing or investigation;
• we recommend that another trade, authority or specialist be engaged.

4.4 If you authorise Beeline to proceed with the recommended Work, the Site Visit and Diagnostic Fee will be waived. Where the Work is estimated and accepted after the Site Visit, any Site Visit and Diagnostic Fee already paid will be credited against the final Invoice.

4.5 Unless agreed otherwise, additional labour, testing, equipment, materials and repairs are not included in the Site Visit and Diagnostic Fee.

5. Cancellations, rescheduling and no access

5.1 You may cancel or reschedule a Site Visit without charge by giving Beeline at least 12 hours’ notice by phone, text message or email.

5.2 If you cancel or reschedule with less than 12 hours’ notice, are not present within the agreed arrival window, or do not provide safe and reasonable access, Beeline may charge a cancellation fee of up to $110 including GST. Any fee charged will reflect the reasonable cost or loss caused by the late cancellation or failed attendance and will not operate as a penalty.

5.3 We may waive a cancellation fee at our discretion where exceptional circumstances apply.

5.4 If Beeline needs to cancel or reschedule, we will give as much notice as reasonably possible. If we cannot provide a paid service, any amount paid for that unprovided service will be refunded.

6. Estimates and approval of Work

6.1 An Estimate is based on the information reasonably available when it is prepared. Unless the Estimate states otherwise, it:

• includes GST;
• remains open for acceptance for 30 days;
• applies only to the scope and assumptions stated in it; and
• may be withdrawn before acceptance.

6.2 An Estimate is an indication of likely cost and is not a fixed-price commitment. The final price may change where the time, materials, access, condition of existing services or scope differs from what could reasonably be identified when the Estimate was prepared.

6.3 You authorise Work when you accept an Estimate, approve a work order or variation, provide verbal or written authority to proceed, or instruct us to continue after being advised of the scope and price.

6.4 We are not required to begin Work described in an Estimate until any required deposit or advance payment has cleared.

6.5 A deposit is not automatically non-refundable. If you cancel after we have ordered special materials, committed labour or incurred other reasonable costs, we may deduct those reasonable costs and refund the balance. Your rights under the Australian Consumer Law are not affected.

7. Additional Work and unexpected conditions

7.1 Plumbing and gas systems may contain concealed defects or non-compliant work that cannot reasonably be identified before opening, excavation, disconnection, testing or dismantling.

7.2 Additional Work may be required because of:

• concealed, corroded, damaged or non-compliant pipework or equipment;
• inaccessible services or inaccurate plans;
• insufficient water, gas, electrical, drainage or structural capacity;
• hazardous materials or unsafe conditions;
• manufacturer requirements;
• authority, permit or compliance requirements; or
• changes requested by you.

7.3 Where practical, we will explain the Additional Work and obtain your approval before proceeding. Approval may be verbal or written and will be recorded in the job notes, messages, work order or variation.

7.4 We may undertake limited urgent work without prior approval where reasonably necessary to make the Site safe, prevent immediate property damage or comply with a legal obligation. We will notify you as soon as reasonably possible.

7.5 If you do not approve necessary Additional Work, we may stop the Work, secure the Site where reasonably possible and invoice for Goods and Services already supplied.

8. Hot water, filtration and supplied equipment

8.1 Beeline does not sell products through an online store. Hot water systems, filtration systems and other equipment are supplied as part of an accepted Estimate or work order.

8.2 Any replacement or installation price is based on the scope, assumptions and exclusions in the Estimate. Additional charges may apply where existing services, location, access, capacity or compliance conditions differ from those assumptions.

8.3 Special-order or custom Goods may require advance payment. We will identify this before ordering.

8.4 Manufacturer warranties apply to Goods where provided. Beeline will provide reasonable assistance with a valid manufacturer warranty claim, but the manufacturer may control the assessment and remedy for the Goods.

9. Payment

9.1 Unless an Estimate or Invoice states otherwise, payment is due on completion of the Work.

9.2 We may issue progress invoices for larger Work, specially ordered Goods or Work completed in stages.

9.3 You may pay using a method shown on the Invoice. Any card surcharge will be disclosed before payment and will not exceed Beeline’s reasonable cost of accepting that payment method.

9.4 If an Invoice is overdue, we may:

• pause further Work after giving reasonable notice;
• seek payment of the overdue amount;
• charge reasonable debt-recovery costs actually incurred, to the extent permitted by law; and
• charge interest only where the applicable rate was disclosed in the accepted Estimate, credit terms or Invoice and is permitted by law.

9.5 You must notify us promptly if you dispute an Invoice and identify the amount and reason disputed. Undisputed amounts remain payable.

10. Site access and customer responsibilities

10.1 You must provide safe, clear and reasonable access to the Site, including access to relevant fixtures, meters, isolation points, roofs, drains and work areas.

10.2 You must:

• secure pets and keep children and other persons away from work areas;
• disclose known asbestos, electrical, structural, chemical or other hazards;
• tell us the known location of concealed or underground services;
• obtain any owner, strata, landlord or other third-party approval required;
• provide electricity and water where reasonably required; and
• protect or remove fragile and valuable items from the work area.

10.3 Beeline will take reasonable care at the Site. To the extent permitted by law, we are not responsible for damage caused by inaccurate information, undisclosed hazards, pre-existing defects, unavoidable access requirements or the failure of deteriorated materials during reasonable Work.

10.4 If access is prevented or interrupted, reasonable additional attendance, waiting or remobilisation costs may apply after we notify you.

11. Plumbing, drainage and gas safety

11.1 Work will be carried out by appropriately licensed persons where a licence is required.

11.2 Plumbing and gas Work may require testing, isolation, rectification, notification or certification under applicable laws and standards.

11.3 If testing identifies an unsafe or non-compliant condition, Beeline may stop Work and may isolate an appliance, fixture or supply where required by law or reasonably necessary for safety. We will explain the issue and any proposed rectification.

11.4 Drain cleaning, jetting and CCTV inspection can expose collapsed, displaced, root-affected or otherwise defective drainage. If equipment becomes lodged because of a pre-existing drain defect, recovery or excavation will be treated as Additional Work. This does not exclude liability arising from Beeline’s negligence or breach of a non-excludable consumer guarantee.

12. Drone inspections and reports

12.1 Drone Work is subject to weather, airspace restrictions, Site conditions, privacy considerations, aviation safety requirements and CASA operating conditions.

12.2 We may postpone, modify or decline a flight where it cannot lawfully or safely be conducted.

12.3 Drone imagery and inspection reports record visible conditions at the time of inspection. They do not guarantee that every defect will be identified and do not replace engineering, structural, electrical, building or other specialist advice where that advice is required.

12.4 Unless expressly included in the Estimate, a report does not determine insurance coverage, liability or claim approval.

13. Workmanship, consumer guarantees and complaints

13.1 Beeline will provide Services with due care and skill and within a reasonable time where no time is agreed.

13.2 Our Work and supplied Goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits those rights.

13.3 If you believe there is a problem, contact us promptly and provide reasonable details, photographs and access so we can assess it.

13.4 Where Beeline is responsible for a failure, the available remedy will be determined in accordance with the Australian Consumer Law and other applicable law. Depending on the circumstances, this may include rectification, resupplying Services, repair, replacement, refund or compensation.

13.5 Beeline is not responsible for:

• normal wear and tear;
• misuse, neglect or unauthorised alteration;
• work performed by another person after our Work;
• a separate or pre-existing defect; or
• failure to follow manufacturer or maintenance instructions,

except to the extent Beeline caused or contributed to the problem or applicable law provides otherwise.

14. Liability

14.1 Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability under the Australian Consumer Law.

14.2 To the extent permitted by law, Beeline is not liable for indirect or consequential loss that was not reasonably foreseeable, or for delay or loss caused by circumstances outside our reasonable control.

14.3 Any exclusion or limitation applies only to the extent it is fair, reasonable and lawful in the circumstances. It does not apply to loss caused by Beeline’s negligence, wilful misconduct or breach of a non-excludable consumer guarantee.

15. Privacy, photographs and communications

15.1 We collect and use personal information to manage enquiries, bookings, Work, payments, compliance, warranties and customer service. Further details are set out in Beeline’s Privacy Policy.

15.2 We may share information with employees, contractors, suppliers, manufacturers, payment providers, professional advisers, regulators and other parties where reasonably necessary to provide the Services or comply with law.

15.3 We may take photographs or video for job records, safety, reporting, quality control, warranties and evidence of completed Work.

15.4 We will obtain your consent before using identifiable images of your property for advertising, social media or other public marketing.

15.5 You consent to receiving job-related communications by phone, email or text message. Marketing messages will only be sent where permitted, and you may unsubscribe at any time.

16. Suspension and termination

16.1 Either party may end the engagement before completion where the other party commits a serious breach and, where the breach can be remedied, does not remedy it within a reasonable time after notice.

16.2 Beeline may immediately stop Work if conditions are unsafe, unlawful, abusive or threatening, or if continuing would expose a person or property to unreasonable risk.

16.3 On termination, you must pay for Goods and Services properly supplied and reasonable committed costs up to the termination date. Any balance of advance payments will be refunded after those amounts are deducted.

17. Events outside reasonable control

Beeline is not responsible for delay caused by events outside our reasonable control, including severe weather, fire, flood, supply interruption, authority restriction, industrial action, illness or unavailable materials. We will take reasonable steps to minimise the delay and will keep you informed.

18. General

18.1 If part of these Terms is invalid or unenforceable, that part will be read down or severed and the remaining Terms will continue.

18.2 A failure to enforce a right does not waive that right.

18.3 Changes to these Terms will apply to future bookings and contracts from the stated effective date. They will not retrospectively change an existing accepted Estimate or Contract unless both parties agree.

18.4 These Terms are governed by the laws of Western Australia. The parties submit to the courts and tribunals with jurisdiction in Western Australia.

19. Contact and complaints

Questions, complaints and notices may be sent to:

Beeline Plumbing
Phone: 0410 026 715
Email: info@beelineplumbing.com.au

We will assess complaints in good faith and aim to provide a practical response within a reasonable time.